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Puget Device-as-a-Service (DaaS) Refresh Program - Commercial Agreement Terms & Conditions

Effective August 1, 2018

If you are interested in signing up for the Puget Systems (“Puget”) Refresh Program (“PRP”), please visit https://www.pugetsystems.com/landing/Puget-Systems-Hardware-Subscription-65 to begin the device selection and application process.

Benefits Summary [1]

Thank you for your interest in the Puget Refresh Program. The PRP is designed exclusively for customers located in the United States (“PRP Members”). PRP Membership provides customers with access to Workstations, laptops, accessories, service agreement, support services, and other benefits.

PRP Members enjoy the flexibility of access to full device solutions including hardware, software, accessories, service agreement and regular Upgrades for the Puget equipment included in the program.  The mix of hardware, software, accessories and service agreement available to the PRP may change over time for the benefit of Members.

As a PRP Member, you will be entitled to the following:

  • Puget Equipment (to be updated periodically)

    • Workstations

    • Accessories

  • Flexibility

    • Access to a new device every 24 months

    • Option to buy at any time during the Membership term

    • Access to peripherals as made available to the Membership program

  • Support Services

    • Live chat and email support

    • Phone support

  • Protection

Equipment Terms

  • Eligibility. Businesses located in the United States (excluding Puerto Rico) can participate in the PRP. Participation is subject to credit approval.

  • Price. Monthly lease rates[4] are based on the device, accessories, software chosen

  • Minimums. Members can obtain single units through the Puget Refresh Program.

  • Term. Members agree to a 24-month period. At the end of the Term, Members have the option to Upgrade to a new device, purchase the device or terminate the Membership and return the equipment.[5]

  • Purchase Option. Members may exercise the purchase option at any time during the Term by paying the remaining Membership fees for the Term, plus a purchase option fee.

  • Upgrade. Members may Upgrade their equipment after successfully making 24 payments without any fees or penalties. They can return the equipment to LiftForward and sign a new PRP Membership agreement. Members may be required to obtain additional credit approval and execute new documentation.[5]

  • Returns and Cancellations. Returns and cancellations are subject to the Puget return policy of 30-days from the effective date of the Membership agreement, unless the device/accessories have been physically altered or damaged.

    • All original components must be included in return.

    • In the event of a Membership cancellation where a PRP Member does not return all original components within 30-days of the Membership effective date, such PRP Member will be treated as exercising the Purchase Option under the agreement terms and will be billed the purchase option fee by LiftForward [5]

 General Terms

  • Service Agreement – Included with PRP Membership is a 2-Year service extended protection agreement with details available here.

  • Privacy – PRP Members acknowledge that they have access to, and have accepted the Puget Privacy Policy – here

  • Membership – PRP Members acknowledge that they have access to, and have accepted the PRP Membership Terms

  • Purchase Limits and Quantity – Puget reserves the right to limit the quantities of items available for new orders.

    • Not all products may be available under the Puget Refresh Program pricing, and some limitations may apply.

    • PRP benefits are not valid on prior orders or purchases and cannot be transferred or otherwise redeemed for cash or coupon code.

  • Pricing and Price Reductions/Corrections – Puget reserves the right to change the price for products on the PRP at any time prior to a customer placing an order.

    • If after an order has been placed, Puget considers that a pricing error has been made, Puget reserves the right to cancel the order.

    • Members will be fully refunded if they have paid for the order.

    • Puget reserves the right at any time after receiving your order to accept or decline your order for any reason.

    • If Puget cancels an order after you have already been billed, Puget will refund the billed amount.

    • If you purchase an auto-renewal subscription at a discounted price through the PRP, the subscription will renew at the full price as specified in your acknowledgement of order.

  • No purchase for resale - The PRP sells and ships products to end-user customers only.

    • You may not purchase products from Puget for resale.

    • We reserve the right to refuse or cancel your order and Membership if we suspect resale activity.

  • United States Sales Only The PRP is currently available only in the United States (not including Puerto Rico).

  • Audit Rights Puget reserves the right to refuse an order without satisfactory proof of identification in relation to the eligibility criteria. Puget may audit the purchases of customers to ensure that all purchase and Membership conditions have been observed.

[1] This information is provided for promotional purposes only and does not represent a commitment to finance. Nothing contained herein is meant to constitute tax or accounting advice. PRP Membership terms and offers are subject to change.

[2] It is the responsibility of each PRP Member to determine the tax and accounting consequences of participating in the Puget Refresh Program. Your ability to participate in the PRP is subject to credit approval by LiftForward and your execution of all required documentation. No equipment security deposit required. Customer is responsible for insurance and any repairs outside of those covered by the service agreement. If Membership is cancelled early, the remaining payments may become due immediately and customer must return the equipment or pay the purchase option fee. Membership is subject to device availability and monthly payments may vary.

[3] PRP offers or discounts are subject to change. Some PRP offers may be valid for a limited time, and limited quantities may be available. Certain exclusions and limitations may apply. The PRP discount is available to Members with a valid Membership, while supplies last. A PRP discount may not be combined with other promotional pricing or offers unless specifically approved. Any discounts or promotional offers would be available only to PRP Members. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards. Offer only valid on select products. Exclusions include, but are not limited to, the following: gift cards, pre-ordered products, Volume Licensing, contract phones. Discount applies before taxes, shipping and other fees. Void where prohibited or restricted by law. False representations of eligibility voids this offer, and Puget reserves the right to collect the full price of product(s) ordered. Puget reserves the right to modify or discontinue offers at any time.

[4] The final monthly rate will vary with the Puget equipment, quantity and options selected (as available) and any peripherals, accessories or software added to the bundle.

[5] See full Puget Refresh Program terms for more information. Upgrades are subject to the continued participation of LiftForward in the Puget Refresh Membership Program.